Can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at firstname.lastname@example.org as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
What forms of payment are you accepting?
We accept VISA, Mastercard, American Express, Discover Card, Dinners Club, JCB, Apple Pay & Google Pay.
How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.Natilene.com and log into your customer account to check the order status at any time. If has received payment, the order status will show “Processing”.
Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
How can I find out how much for shipping charges?
Please read our Shipping Policy page for more info.
If I would like to make a gift purchase. Can you send my purchase to a different address ?
Yes, we can send your order to a different address.
How can I track my shipment?
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order?
How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier’s system.
Where is my confirmation email?
If you have any concerns with your order, please contact our support team at: email@example.com and they will be glad to assist you. Most emails are answered within 1 business day.