Return & Refund Policy

30 Days Easy Free Returns

At https://natilene.com/, we want you to be satisfied with your purchase. If you are not satisfied with an eligible item, you can request a return through our customer service team.

Return Policy Details

Return Period: You can return eligible items within 30 days of receiving your order.
Item Condition: Items must be unused and returned in their original condition and original packaging.
Free Returns: Natilene covers the return shipping cost for eligible returns.

How to Return an Item

Contact Customer Service: Email us at contact@natilene.com to initiate your return. Please include your order number and reason for the return.
Receive Return Instructions: Our customer service team will provide return authorization and instructions.
Package Your Return: Carefully package the item in its original packaging with all included accessories, tags, and documentation.
Shipping Label: We will provide a prepaid return shipping label. Print the label and attach it securely to the package.
Send the Package: Drop off the package at the shipping location specified in the return instructions.

Refund Process

Inspection: After receiving your return, we will inspect the item to confirm that it meets the return requirements.
Refund: Once the return is approved, the refund will be processed to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Exchanges

Please contact us by email or phone if you would like to request an exchange. Our customer service team will review the request and provide the available instructions.

Non-Returnable Items

Some products may not be eligible for return for hygiene or safety reasons. Any non-returnable product will be clearly identified on its product page.