Shipping Policy

Order Confirmation

After placing an order, you will receive an order confirmation email. This confirms that Natilene has received your order.

Dispatch

At natilene.com our mission is to provide you with the best shipping options, wherever you are in United States. Every day we strive to ensure the highest quality of service and fast delivery.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Postage costs

• For orders from United States:

Order Acceptance & Pricing

Orders may be delayed, refused, or cancelled for reasons including:

• Incomplete or incorrect order information

• Suspected fraudulent activity

• Payment verification issues

• Product availability issues

If additional information is required to verify an order, we may contact you before processing it.

Price Accuracy

We make reasonable efforts to display accurate prices. If a pricing error is identified before dispatch, we may contact you for instructions or cancel the affected order.

If payment has already been collected for a cancelled order, the amount will be refunded to the original payment method.

Processing and Delivery Times

• Processing time: 1–3 business days, Monday to Friday

• Estimated shipping time: 7–10 business days, Monday to Friday

• Shipping Carrier:USPS

• Daily cut-off time: 03:00 PM (GMT-05:00) Eastern Standard Time (New York)

   

• Orders placed before 03pm will be processed the same day. Orders placed after 03pm will be processed the next business day.

Processing and delivery times are estimates. Weekends, public holidays, weather conditions, carrier delays, or other circumstances outside our control may affect delivery.

After Placing Your Order

Your order confirmation email will include:

• Your order number

• Your order summary

• Your payment information

If the confirmation email does not appear in your inbox, please check your spam or junk mail folder.

If you still cannot find it, email contact@natilene.com with the subject “Order Confirmation Not Received.” Please include the name and email address used when placing the order.

Track Your Order

You can track your shipment using the tracking number provided in your shipping confirmation email.

If you have not received a tracking number within 4 business days, please contact us at contact@natilene.com, and we will be happy to help you.

Natilene

Address: 167 Madison Ave, New York, NY 10016, United States
Phone: +1 530-447-8113
Email: contact@natilene.com

Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
(GMT-05:00) Eastern Standard Time (New York)